Shipping Policy

Shipping Policy

Shipping Policy

Turnaround

All orders are shipped within 72 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

  • USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on a flat rate for your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email adeseyener@gmail.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

DesEYEner Studio
Returns Department Tracking #
141 W 41st St #4r
New York, NY 10036

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened or used.

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